Baskin-Robbins

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3.9

( 10 reviews )

Specialty Food, Fast Food, Bakery

Closed 11:00 AM - 10:00 PM See Hours

The Commons At Willowbrook, 7596 Farm to Market 1960 Rd W, Houston, TX 77070, United States

+1 2818-945-522

Baskin-Robbins is a well-known and beloved ice cream brand with a rich history dating back to 1945. Known for its variety of flavors and iconic pink spoon logo, Baskin-Robbins has become a household name in the world of frozen treats. With over 7,900 locations worldwide, the brand continues to delight customers with its innovative and delicious ice cream offerings. From classic flavors like chocolate and vanilla to unique creations like Love Potion #31 and Wild 'n Reckless Sherbet, Baskin-Robbins has something for every ice cream lover. In addition to its wide array of flavors, the brand also offers custom ice cream cakes and a range of other frozen desserts. Whether it's a birthday celebration or just a sweet treat, Baskin-Robbins has been a go-to destination for ice cream lovers for over 75 years.

Amenities and More

Delivery
Wheelchair-accessible entrance
Credit cards
Debit cards
NFC mobile payments
In-store shopping
In-store pick-up
Quick visit

Reviews

3.9/5

10 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Marian hilliker

March 22, 2024

I recently ordered quarts of ice cream from Baskin-Robbins, and while the flavors were delightful, I was disappointed with the inconsistency in the packaging. Some boxes were filled adequately, while others seemed lacking. Given the substantial cost of nearly $68, I expected a more uniform and generous portion across all containers. The service, unfortunately, did not match the value I paid for. While the ice cream at Baskin-Robbins consistently delights my taste buds, there seems to be a need for improved employee training in customer care. The flavors are fantastic, but the overall experience is affected by the service. A bit more attention to detail in training could significantly enhance customer satisfaction and make the indulgence in their delicious ice cream an even more enjoyable experience.

Tom mulder

March 22, 2024

I ordered a 2 scoop hot fudge sundae.(cotton candy, cherry jubilee and waffle bowl with chocolate outline) and fudge on the side. The quality of taste was not good. The Ice cream,the waffle bowl, the fudge, the whipped cream, and etc did not taste good. I couldn’t even finish it or eat it. Also it melted so fast. From the time I got it from the register and went to go sit down it was melting way to fast. Even the core of the ice cream scoop. And the chocolate on the waffle bowl was melting on my fingers. I ended up going to marble slab(the blue ice cream pic) and was able to take it Togo and it barely melted(I live 10-15mins from marble slab)

Nika (blueveronika)

March 22, 2024

There is a lot of Baskin Robbins but customer service makes a big difference. Brenda at this location has great customer skills! She really listens and makes my Mocha Blast just the way I like it.

Robert sturdivant

March 22, 2024

Icecream . Absolutely fabulous. #summer #icecream ! They are fully opened. The people there were so pleasant. It was clean and welcoming. They are open late on Sundays!!!! They carry quart ice cream 🍦. …

Dawn campbell

March 22, 2024

I've been to a couple different locations but I rarely see cheesecake/cream cheese flavor so I'm glad this location had strawberry cheesecake, and it was good. The staff was nice, too.

Diana resendiz

March 22, 2024

Nothing really stood out here today at my visit. The service was just ‘ok’. Nothing special to write about. It wasn’t good but it wasn’t bad. They get you in and out. If I’m not mistaken, no one even said hello.

Karen malone

March 22, 2024

After the cashier ... having to try 2 different card ... cash register saying communication error .... I was told my cards are declining I should go get cash.... I leave go get cash from the same card that wasn't workingI.. i get served this.

Selena kandy

March 22, 2024

I'm a Baskin Robbins subscriber and came in today to allow my son to get his birthday scoop but Vinh, mgr on duty claims he couldn't help and couldn't explain what to do OR he didn't try to help us while at this location. Customer service …

Shantelle wasag

March 22, 2024

EDIT 2: They moved my photo to the bottom of the photos page and they’re trying to hide it and are being really shady. Instead of addressing it they’re trying to hide it. …

Sean patton (tucsoncacti)

March 22, 2024

I ordered a birthday cake. They didn't have the cake ready at designated time. They quoted me the wrong price. And when I got the cake home it was not what was ordered. They ruined my son's 18th birthday. Very upset!!!!! Terrible customer service!!! Will NEVER order another cake here again!!!! You shouldn't waste your money either.